Setting up the Info-Smith VPN

The VPN lets your computer reach Info-Smith's servers from anywhere. You need three things from Martin: your name and password for this site, and a separate set-up password. He gives them to you by phone or message; they are never on this site or in the download.

1. Fetch your set-up

Go to vpn.infosmith.com.au and sign in.
Choose Download your set-up. You get one zip file, info-smith-vpn-<your name>.zip.
It downloads once only and is then removed from the site. If the download fails, or after 7 days, ask Martin for a new one.

2a. Windows 10 or 11 - Windows' own VPN, nothing to install

Right-click the zip file, choose Extract All, then Extract. A folder opens.
In the folder, right-click Install.cmd and choose Run as administrator. Answer Yes when Windows asks (if it warns that the file came from the internet, choose Run).
When it asks, type the set-up password and press Enter (nothing shows as you type). It prints four numbered lines, then Done. Press a key to close the window.
Delete the folder and the zip file: they hold your computer's private key.
Connect: Settings, Network & internet, VPN, Info-Smith VPN, Connect.

2b. macOS 13 or later - a configuration profile

Open the zip file (double-click). In the folder, double-click Info-Smith-VPN.mobileconfig. macOS says the profile was downloaded.
Open System Settings, Privacy & Security, Profiles (on macOS 13: General, Device Management). Double-click Info-Smith VPN, then Install.
When it asks for the certificate's password, type the set-up password. Type your Mac's own password when it asks for it.
Delete the folder and the zip file.
Connect: System Settings, VPN, switch Info-Smith VPN on.

3. Check it works

Open a command window (Windows: PowerShell; Mac: Terminal) and type ping 10.1.30.254. Replies mean you are in.
Only Info-Smith's own networks go through the VPN; the rest of your internet goes the usual way.
Tell Martin it works. He can see your connection by your certificate's name.

If it does not connect

Some hotel, office and mobile networks block VPNs (they use UDP ports 500 and 4500). Try another network, such as a phone's hotspot.
A wrong set-up password stops the install: run it again and type it carefully.
Cisco Secure Client works too, if you have a licence for it: install the set-up on Windows as above, then choose Info-Smith VPN in Secure Client's list.
Anything else: tell Martin what you see, with a screenshot.

Info-Smith Services Pty Ltd. Back to sign in.